Returns
As per our terms and conditions, if you don’t like your new product you have 14 days to return it.
There are a few rules though:
1. The products must be returned in it original packaging in ‘as new’ condition as deemed by us on return to our warehouse.
2. You MUST contact us first and get a returns number. Our warehouse will not accept returns unless they have a returns number. This is the
only way we can keep track of who sent what back and organise a refund.
3. You have to pay for the carriage and insurance.
4. To get a returns number, please email us at returns@ultimatebikes.com with your order number or invoice number in the subject line or call us 020 32900006.
If your product is faulty, if we have sent you the wrong product or replacement product, then please email or call us and we will arrange the collection of the item by our own courier.